Refund policy
RETURN AND REFUND POLICY
We want you to love what you ordered from Henry Waverly. If something isn't right, this policy explains how returns, exchanges and refunds work.
1. Return window
You can return items within 45 days of delivery.
2. What can be returned
To be returned, items must be:
- Unworn, unwashed and in the same condition you received them
- In their original packaging, with any tags still attached
We cannot accept items that have been worn, washed, damaged after delivery, or changed in any way. Gift cards cannot be returned.
3. How to start a return
Email us at support@henrywaverly.com with your order number and the reason for your return. We will reply with our return address and the next steps. Please do not send items back without contacting us first, because we may not be able to match them to your order.
4. Return shipping costs
If you are returning an item because you changed your mind or it doesn't fit, you pay for the return shipping. You can use any carrier you like. We recommend a tracked service, because we can't be responsible for returns that get lost on the way.
If your item arrived damaged, faulty, or not what you ordered, we cover the cost and will send you a replacement or a full refund, including shipping.
5. Damaged or wrong items
Please email us within 7 days of delivery with your order number and a photo of the problem. We will fix it as quickly as possible.
6. Exchanges
Want a different size or color? Email us within 45 days of delivery. Exchanges depend on stock. If the item you want is not available, we will refund you instead.
7. Refunds
Once we receive your return, we check it and email you to confirm. Approved refunds are sent to your original payment method within 5 business days. Your bank may take another 3–5 business days to show it.
Shipping fees, including the $4.99 Premium Protected Shipping + Lifetime Warranty fee, are not refunded, unless the return is because of our mistake. If you return every item in an order, the Lifetime Warranty for those items ends.
8. Lifetime Warranty
If you chose Premium Protected Shipping + Lifetime Warranty at checkout, the items in that order are covered against manufacturing defects for as long as you own them. Defective items are replaced for free. See our Shipping Policy for full details of what is and isn't covered and how to make a claim: https://henrywaverly.com/policies/shipping-policy
9. Cancelling an order
You can cancel your order for a full refund as long as it has not started processing. Please email us as soon as possible after placing your order.
10. Contact us
Henry Waverly
30 N Gould St, Sheridan, Wyoming, 82801, United States
Email: support@henrywaverly.com
Customer service: Monday to Friday, 9:00 AM – 5:00 PM EST
We aim to reply within one business day.
You can also reach us through our Contact Us page: https://henrywaverly.com/pages/contact-us